1. The Company’s Commitment:

1.1   Actually, I Can! Ltd will provide the coaching Sessions through the Coach.

1.2    Actually, I Can! Ltd will provide coaching that is a professional client relationship designed to facilitate the creation     and development of personal, professional or business goals and to develop and carry out a strategy/plan for moving towards those goals.

1.3  E-mails are welcome between sessions if you would like to share a success, have urgent questions or an issue.

2. Your Commitment:

2.1    You agree to pay Actually, I Can! Ltd the Fees as set out in this Agreement

2.2   You agree to call or meet the Coach at the specified times.

2.3   You agree to be honest and open, to believe in yourself and to adopt a more enthusiastic and positive outlook on life from this moment onwards. You are truly committed to change and agree to take responsibility for your life, choices and actions.

3. Coaching:

3.1   You enter into this Agreement with the full understanding that You are solely responsible for creating your own results. You understand that achieving your goals (in whole or part) cannot be guaranteed and no warranties are given.

3.2   You are aware that coaching is not counselling, psychotherapy, psychoanalysis or any other form of mental health care treatment or therapy, nor is it to be used as a substitute for professional advice by legal, medical, financial, business or other qualified professionals.

3.3   If appropriate, You will seek independent professional guidance in the areas indicated in 5.2 and You understand that all decisions and actions in these areas are Your sole responsibility.

4. Your Agenda:

4.1   The Session agenda belongs to You. If the Session is not heading in the direction you would like, if the Coach ever says anything you don’t feel comfortable with or if You have a concern with the way the Sessions are proceeding You will let the Coach know immediately.

5. Ethics and Confidentiality:

5.1   Any notes the Coach makes during the Session or about You are kept confidential.

5.2   The Coach will not use or disclose the information you share with them during your Sessions, except as authorized by You or as required by law.

5.3   You understand that on occasion Actually, I Can! Ltd may anonymously share generalized information for training or consultation purposes with other Coaching professionals. Your identity and any information that could lead to Your identification will remain entirely confidential.

6. Admin:

6.1   The Session may be refused if payment has not been made as required by the Agreement.

6.2   Where it is necessary for either You or the Coach to reschedule a Session this will be done by phone at least 48 hours before the scheduled Session.

6.3   You will be charged for missed Sessions which are not rescheduled in accordance with this agreement, except in exceptional circumstances (at the Coach’s discretion).

6.4   If You are late for a Session, the Session will complete at the scheduled time.

7.  Termination:

7.1   You or Actually, I Can! Ltd may cancel this Agreement in writing (by email or letter), giving at least 7 clear days notice. In the event that you owe money to Actually, I Can! Ltd at the time of cancellation, full payment will become due at the time of cancellation.

7.2   In the unlikely event that this Agreement is cancelled before all the Sessions You have paid for have been provided Actually, I Can! Ltd will refund you for any Sessions you have paid for but which Actually, I Can! Ltd has not provided.

7.3    Upon termination of this Agreement Actually, I Can! Ltd shall immediately cease to be liable to You in respect of the coaching Sessions.

8. General:

8.1    In the event of You choosing to feel mental, physical or emotional distress (or related ailment or condition) which You believe to be related either directly or indirectly to the coaching Sessions You will not hold Actually, I Can! Ltd liable for any loss or cost incurred by you (or any person related to you). You will indemnify Actually, I Can! Ltd in the event of any such claim.

8.2    Except as expressly set out in this Agreement Actually, I Can! Ltd will have no liability to You. This Agreement reflects the entire agreement and understanding between You and Actually, I Can! Ltd regarding the matters in this Agreement.